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Quotes"The Quoin support team was responsive, detail-oriented and committed to our success with the application." – Phillip Williams, Chief Knowledge Officer, L.E.K. Consulting |
Technology Support
Quoin provides application and technology support for clients, including help desk, defect remediation, enhancements, and other support functions. We provide effective support at a reasonable cost using our offshore solutions center.
ApacheWe support all Apache projects, including HTTP server, build management, search, testing, web development, and XML tools Quoin has industrial-strength experience building applications using Apache Cocoon, Apache Lucene, and related technologies. Our annual support services allow corporate clients to use these technologies, and be confident of professional and responsive support for developers. Content Management SystemsQuoin has real-world experience building and deploying content managements. We have worked with both open source and commercial systems. Our support includes QWiPS and any systems based on Daisy or Apache Cocoon. We recently became a system integration partner with Tridion, and offer full lifecycle support for implementations of R5 web content management system. |
Support InfrastructureWe have a comprehensive infrastructure for support - issue tracking system, application monitoring, and dedicated engineering support staff. This infrastructure helps us provide responsive and professional support to our clients. Service Level AgreementsQuoin offers Service Level Agreements to guarantee rapid and effective support. We can provide either business hours or 24x7 support.
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