Technology Support - Reliable Expertise

Technology Support - Reliable Expertise

Technology support services by Quoin provide a reliable and cost-effective approach for IT operations. Our dedicated support engineers can provide application maintenance, development, dev-ops support, and help desk functions. We have a proven infrastructure and process, including issue tracking, time reporting, release management, and application monitoring to ensure timely and productive support.

Technology Support - Reliable Expertise

Technology support services by Quoin provide a reliable and cost-effective approach for IT operations. Our dedicated support engineers can provide application maintenance, development, dev-ops support, and help desk functions. We have a proven infrastructure and process, including issue tracking, time reporting, release management, and application monitoring to ensure timely and productive support.
Languages
Python, Ruby, Java, JavaScript, C/C++
Frameworks
Django, Rails, JQuery, React, Angular, Foundation
Operating Systems
Linux, AIX, iOS, Android, OSX
Databases
PostgreSQL, MySQL, Mongo
Content Management
Adobe Experience Manager, Drupal, WordPress, DjangoCMS
Development Tools
Eclipse, GIT, Bitbucket, JIRA, Trello, Redmine
Methodology
Agile, Scrum, Continuous Integration, Test-driven Development, Cross-browser Development
Function
Support, Development, Maintenance, Legacy Applications
Clients & Projects
National Geographic Society, Lowe's, Comporium, OneSystem, TripTuner, Save the Children, UNICEF
Engagements
Fixed Effort/Cost, Time & Effort

We have created the infrastructure and processes to enable cost-effective technology support services. Quoin offers support for mobile web and enterprise applications built by our development teams, as well as legacy technologies, ensuring full lifecycle support for any critical system. Our dedicated engineers can provide ongoing support for enhancements, fixing defects, upgrades, and operations. Quoin’s service-level agreements guarantee rapid and effective support. We offer both US business hours and 24/7 support plans.

  • Web application hosting & operational support
  • Defect remediation
  • System enhancements
  • Development & production environments
  • Release management
  • Help desk for end-users and developers

For example, Quoin has provided technology support services to clients such as The National Geographic Society, Lowe's Companies, OneSystem, TripTuner, Save The Children, UNICEF, and others. Our support effort for a range of technologies and clients shows the effectiveness of our approach.

The figure below provides an overview of how issues are reported and managed by our support engineers and project managers.

Issue Management
Issue Management

Quoin has extensive experience in assembling the right tools and process for support.

  • Regular stand-ups with project manager and client stakeholders
  • Issue tracking system integrated with release management
  • Dedicated support email address with notification tree
  • Software configuration and release management tools
  • Build and test automation infrastructure
  • Testing grid for cross-browser and cross-platform testing
  • Service monitoring and alarms
  • Experience with Rackspace, AWS, and other managed services providers