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Strategic Conversations

Our colleague Bruce Strong (with Mary Lee Kennedy) recently published an article on the effort to transform the New York Public Library for the digital age. How Employees Shaped Strategy at the New York Public Library (Harvard Business Review, December 5 2016) described an initiative that engaged over 250 staff ...

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Our colleague Bruce Strong (with Mary Lee Kennedy) recently published an article on the effort to transform the New York Public Library for the digital age. How Employees Shaped Strategy at the New York Public Library (Harvard Business Review, December 5 2016) described an initiative that engaged over 250 staff – nearly 10% of its organization – in a collaborative process to improve library services.

Their approach focused on the the creation of three 'communities ...

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