UNICEF - Incident Reporting & Service Delivery System

UNICEF - Incident Reporting & Service Delivery System

Quoin is leading the implementation of a global incident reporting and humanitarian services delivery platform for UNICEF. The system will be web-based and provide a robust and secure infrastructure for the decentralized data collection in humanitarian situations. The extensible, modular architecture will be built in Ruby on Rails and incorporate open source frameworks for data collection.

UNICEF - Incident Reporting & Service Delivery System

Quoin is leading the implementation of a global incident reporting and humanitarian services delivery platform for UNICEF. The system will be web-based and provide a robust and secure infrastructure for the decentralized data collection in humanitarian situations. The extensible, modular architecture will be built in Ruby on Rails and incorporate open source frameworks for data collection.
The United Nations Children’s Fund, UNICEF, is a global humanitarian and relief organization that is focused on poverty, violence, disease and discrimination affecting children. As one of the United Nations’ most prominent agencies, UNICEF is active in more than 190 countries and territories through country programs and National Committees.
 
UNICEF consistently contends with the challenge of deploying technological solutions across a range of environments and use cases, each with its own particular set of obstacles and stakeholder objectives. Such circumstances preclude the use of out-of-the-box software platforms, which tend to be inflexible, costly, and ultimately incapable of supporting the unique mission at hand. In light of these constraints, UNICEF partnered with Quoin to completely overhaul its existing case management and incident reporting capabilities.
 
To address UNICEF’s needs, our team created Primero: a robust, secure, open-source web application for use by social workers, service providers, and organizational administrators involved in the protection of vulnerable individuals. As the lead technology firm for the platform, Quoin designed Primero to transcend the limitations of other web-based applications. Using Ruby on Rails and a NoSQL database, Primero boasts the ability to be deployed as a periodically-synced, offline instance for use in the remote, connectivity-starved environments common to humanitarian response efforts. Quoin complemented this functionality with full mobile integration: Primero’s compatibility with the RapidFTR Android application allows field workers to quickly and securely collect information on at-risk individuals while keeping up-to-date with the work of team members.
 
In its mission, UNICEF faces a host of conflicting priorities: streamlining data sharing between partner organizations while maintaining strict data access controls and security; standardizing data formatting between various partner organizations while respecting operational independence; modernizing data maintenance and analysis while preserving existing workflows and best practices. Quoin has leveraged its more than twenty years of experience on behalf of UNICEF and its partners in developing both technical and qualitative solutions to these seemingly contradictory needs.
 
Through discussions with field workers, local stakeholders, and organizational administrators, Quoin’s team has painstakingly gathered insights on the unique needs of the Primero platform’s users and produced creative solutions to address them.
 
Since UNICEF and its partners employ Primero in such a diverse range of circumstances, for such a varied set of use cases, our team works with the primary operators in each implementation setting in order to tailor the platform to the needs at hand. This has meant advising officials on infrastructure and data security measures during the Ebola outbreak in Sierra Leone; designing new workflow-tracking features for Jordanian law enforcement professionals combatting domestic abuse; and designing concise digital form layouts that foster accurate, thorough data entry practices.
 
As a long-term partner on the Primero initiative, Quoin is supporting fifteen deployments in twelve countries, with more on the way. Our team has also laid important groundwork for Primero’s growth as an open source platform. Beyond simply building a web application, Quoin is committed to creating an environment in which developers, aid workers, and administrators can work together to advance Primero’s development as a platform and fully utilize its capabilities in the protection of vulnerable populations.