Quoin was responsible for developing a state-of-the-art knowledge management system for a leading global consulting firm. Our project team created a system architecture that ensured easy capture of project documents, use of multiple controlled vocabularies and taxonomies, efficient search, and features for 'communities of practice'. The application was used by L.E.K staff world-wide to improve collaboration and retention for client projects.
Quoin built a knowledge management system for L.E.K Consulting, a global strategy and management consulting firm. LINK is an enterprise application that enables users to contribute documents via a drag-and-drop desktop tool bar or web-based form. The application will automatically detect if the document exists in LINK and will allow the user to update the repository. A user categorizes a document using company-specific content taxonomies for geographic scope, industry, and service line. LINK also supports additional document metadata – client project, contributors, attachments, and other important characteristics. Overall, this process is designed to facilitate rapid contribution of new or updated documents.
A quick search supports simple “Google-style” search terms and phrases. Users can also search via an advanced search form that provides the capability to filter the search results by certain metadata, including office, content type, date contributed, geographic scope, industry, and service line. All searches involve the use of stop words, stemming, wildcards, and other best practices for optimizing search results. The system integrates related client projects, personnel, and discussions into the search results. The result is a highly effective search feature that presents comprehensive and relevant results in a single page of categorized results.
Quoin worked closely with the consulting, technology, and knowledge management stakeholders on this project throughout the project. Our focus was on designing and implementing features to ensure that LINK supported effective knowledge capture, retention, and reuse as its staff work on client projects. In this 12-month development project, our team delivered the application on time, at a fixed-cost, and with remarkably few operational defects.